Drive true value for customers

• Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.
• Gather valuable feedback from clients for continual product improvements
• Be the primary point of contact for driving customer success
• Continuously manage customer issues and satisfaction
• Define and optimize customer life cycle
• Perform customer onboarding and proactively alert customers of any impending issues

Lead cross-functionally to drive customer success

• Work with internal teams to balance, meet and exceed customer expectations and perceptions
• Work closely with Product and Engineering teams on the identification and tracking of enhancement requests for future features and functionality
• Collaborate with a team of A-player Sales, Product and engineers to ensure subscription growth
• Collect customer feedback and work with Product Management to pre-emptively solve product issues

Drive alignment for customer renewals and expansion

• Identify and develop new opportunities for expansion
• Identify up-sell and product extension sales opportunities and communicate any potential risks that would threaten renewal

Achieve operational excellence

• Function as the voice of the customer and provide internal feedback on how Identiq can better serve our customers
• Enhance the effectiveness and efficiencies of processes and systems
• In the future: Recruit and manage future Customer Success Managers to support business growth.

• 7+ years experience leading a customer success team in a B2B company
• Experienced in building methodology, while being completely hands-on
• Experience working with startups and enterprise level companies
• Experience in building and leading teams
• Experience in project management with a proven track record of successfully managing multiple projects to completion
• Ability to troubleshoot and solve customer issues independently
• Deep understanding of value drivers in recurring revenue business models
• Strong attention to details and excellent organizational skills
• Excellent communication and presentation skills
• Ability to work independently but also the ability to collaborate and debate as a team

• Work closely with potential clients, demonstrating a consultative approach to show the some of the world’s largest brands the value for them for joining Identiq’s network
• Receive leads from, and work together with our BD Team to manage sales pipeline and follow through with presentations, negotiations, and contracts.
• Provide strategic analysis and critical thinking as we keep growing our product offering and expand to new markets and industries
• Represent Identiq at industry events and sales meetings with potential clients around the world
• Develop a deep understanding of the payments, fraud, identity & trust industries and build relationships with key players in the space
• Create and articulate compelling value propositions around the Identiq solution

• Being extremely intelligent, fast learner, autodidact, team player with can do mentality that believe that no mountain is too high - your character and skills are more important to us than your experience
• 2+ years of B2B enterprise closing experience, managing end-to-end sales cycle - preferably with experience with B2B enterprise sales, tech companies, and/or a hyper-growth B2B SaaS startup
• A fearless positive attitude
• Problem-solver, resourceful, someone who thrives off of autonomy
• Track record of excellency - Must
• Naturally analytical with a strong passion for persuasion
• Superb written and verbal communication skills as well as interpersonal skills
• Ability to interact and communicate with individuals at all levels of the organization
• Experience in a role that requires rigorous business analytics and/or strategic thought (management consulting, finance, business analysis, etc.) - an advantage
• Experience in the payments and fraud prevention space - an advantage
  

• Support the onboarding of new customers by completing the following:
• Work with some of the largest companies in the world to perform comprehensive analysis of their data
• Identify and define solutions for data issues to ensure high quality data, and reduce fraud exposure
• Combine the technical, business and analytical objectives to come up with tailored solutions for onboarding members
• Prioritize, track, and communicate data issues internally and externally
• Find solutions to problems supposedly unsolvable – by thinking like a fraudster
• Work closely with Account Management to engage customers
• Work with customers to define fraud mitigation solutions, and measure their benefit
• Collaborate with a team of A-player analysts, data scientists and engineers to help develop the next generation of Identiq’s solutions

• 3+ years experience in fraud and risk management
• 3+ years experience working with and analyzing large, complex data sets
• Experience researching fraud attacks, defining, and implementing fraud prevention solutions
• Strong analytical skills and attention to details
• Strong English verbal and written communication skills
• Eagerness to learn new technical concepts
• Ability to work independently when given abstract tasks, but also the ability to collaborate and debate as a team
• Experience working with large e-commerce merchants and online service - an advantage
• Experience working with SQL or NoSQL databases - an advantage

• Design and analysis of cryptographic primitives and a full protocol involving multi-party-computation techniques, as well as bringing the protocol from design to implementation
• Responsible for inventing new encryption schemes, design computationally, and communication efficient protocols
• Collaborating with our world-renown cryptography advisers and our top-tier technology teams
• Writing proofs of security and privacy under various adversary models

• Strong background in multi-party computation and homomorphic encryption
• Theoretical and applied experience in cryptographic protocols design
• Cryptographic protocol design and analysis
• M.Sc. in mathematics, computer science, or similar field, with specialization in cryptography and security. PhD an advantage
• Programming in C/C++/Java/C#/Go or similar languages
• Experience in protocol simulation and verification tools an advantage

• Extensive research into prospective companies and potential prospects within those companies via LinkedIn, Google, public information and other online sources
• Conduct high-level conversations with senior level fraud and privacy executives, clearly explaining the Identiq product and value proposition to decision makers
• Help potential customers discover unmet needs and describe how we can deliver extraordinary value
• Work closely and collaborate with the company's marketing and sales teams
• Generate and maintain expert knowledge of the product, the online fraud industry, competition, market happenings and trends
• Update prospect interaction in Salesforce to ensure efficient lead management
• Consistently achieve qualified opportunity quotas to help ensure company revenue objectives

• At least 2 year’s experience in an SDR role, prospecting Enterprise customers
• Native English, with excellent written and verbal communication skills
• Internet savvy professional who can perform extensive online research
• A fearless positive attitude
• Experience within a Software or High-Tech company is a plus
• Experience in the FinTech space is a plus
• Experience with Salesforce and Outreach is a plus